Privacy Statement

This Privacy Statement is updated by TUYOO ONLINE (HK) LIMITED (“Tuyoo”), which is used to help you understand how we collect, use, store, disclose, transfer your personal information, as well as the relevant rights you are entitled to. Please read the privacy statement carefully and make appropriate choices. If you use the Tuyoo service, it means that you accept all contents we have stated in this Privacy Statement.

Contacting Us

For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at customer services@tuyooglobal.com.

The data controller of your personal information is Tuyoo. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection and storage of Information

We collect and store information about you such as:

• Information you provide to us:

The information you consent to provide includes but not limited to: your name, your nickname, identity number, gender, age, email address, address or postal code, payment method(s), and telephone number, location. In certain countries, we might need to collect a government identification number for purposes such as billing and tax compliance. We collect this information in a number of ways, including when you register or use Tuyoo service, , interact with our Customer Service, or participate in surveys or marketing promotions.

• Information we collect automatically:

We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as gaming systems, smart TVs, mobile devices, and set top boxes). This information includes:

1、 your activity on the Tuyoo service, including but not limited to all the game data in your Tuyoo account;
2、 your interactions with our email, push and text messaging;
3、 details of your interactions with Customer Service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
4、 Device model, device IDs,operating system version, or other unique identifiers, battery, internet type, signal strength, etc;
5、 advertising identifiers, such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
6、 device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
7、 information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our "Cookies and Internet Advertising" section for more details.)

• Information from other sources:

We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

1、 service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
2、 select partners that make our service available on their device or with which we offer co-branded services or engage in joint marketing activities;
3、 payment service providers who provide us with updated payment method information based on their relationship with you;
4、 online and offline data providers, from which we obtain demographic, interest based and online advertising related data;
5、 publicly-available sources such as open government databases.

We will store your information in a secure manner, including storing it locally (such as data caching via APP), using database and server logs. Moreover, we will, in general, only store your information for a necessary period for achieving the purpose of providing our services or as required by laws and regulations.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

• provide you with multiple functions and services, including the general gaming functions, interactive functions between players, and consumption functions.

• analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;

• determine your general geographic location, provide localized content, provide you with customized and personalized recommendations for games、movies and TV shows we think will be of interest to you, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests;
• prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);

• communicate with you concerning our service (for example by email, push notifications text messaging, and online messaging channels), so that we can send you news about Tuyoo, details about new features and content available on Tuyoo, and special offers, promotional announcements, and consumer surveys, and to assist you with operational requests such as password reset requests. Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.

We will ask for your consent before using your information for a purpose that is not covered in this Privacy Statement.

Disclosure of Information

We will not sell your personal information to others, nor to disclose or share your personal information except as approved by you or as described below:

• Service Providers:

We provide your personal information to other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you, based on our instructions and in compliance with the Privacy Statement. For example, we engage Service Providers to provide marketing, advertising, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We will confirm that service providers can provide sufficient guarantees regarding the confidentiality and security of your information.

• Promotional offers:

We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

• Protection of Tuyoo and others:

Tuyoo and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Tuyoo, its users or the public, as required or permitted by law.

You may also choose to disclose your information in the following ways:
• When using Tuyoo service, you will have opportunities to post reviews or other information publicly, and third parties could use the information you disclose;
• certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
• social plugins and similar technologies allow you to share information.
Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.


Transfer of Information

We will not actively transfer your information to any third party without your express consent. Moreover, in any circumstance that we may transfer your information to a third party, such as merger and reorganization, except for obtaining your approval, we will also take steps to ensure that adequate safeguards are in place to protect your information as explained in this Privacy Statement.


Access to Account and Profiles

For ease of access to your account, you can use the "Remember me on this device" function when you use Tuyoo service. This function uses technology that enables us to provide direct account access and to help administer the Tuyoo service without requiring reentry of any password or other user identification when you revisits the service.
Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or Tuyoo ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.
If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your watch history, ratings, reviews and account information (including your email address or other information in the "Account" area of our apps).
Profiles allow users to have a distinct, personalized Tuyoo experience, built around the games,movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Tuyoo account, so that anyone with access to your Tuyoo account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know.


Your Choices

Email and Text Messages. You can follow our instructions to choose unsubscribe on the device.

Push Notifications. You can choose to receive mobile push notifications from Tuyoo. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device's settings functionality to turn them off.
Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser or app, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet, or streaming media device that includes an advertising identifier, then that identifier can be used to help determine your likely interests. For your choices about interest-based ads from Tuyoo, please see the "Cookies and Internet Advertising" section (below).


Your Rights

Upon your request, you may access to your personal information on the device at any time, including but not limited to your account information, contact information, Tuyoo payment information and all kinds of relevant information of the account, or to correct or update our outdated or inaccurate personal information about you. If you find that we collect and use your personal information in violation of laws, administrative regulations or the agreement of both parties, you can ask us to delete it. Moreover, when the personal information that we have collected from you are no longer necessary for the purpose for which they were collected, you can ask us to delete it as well. When you access, modify, or delete information, we may require you to authenticate to protect the security of your account.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

To make requests, or if you have any other question regarding our privacy practices, please contact us via customer services@tuyooglobal.com. Please also see the "Your Choices" section of this Privacy Statement for additional choices regarding your information.
We promise that, in the use of our services, you will not be discriminated against by exercising your rights.


Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.


Children

You must be 18 years of age or older to subscribe to the Tuyoo service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian. In the event that we learn that we have inadvertently gathered personal information from children under the age of 18, we will take reasonable measures to promptly erase such information from our records. If you believe that we might have any information from or about a child under the age of 18, please contact us at customer services@tuyooglobal.com.


Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Tuyoo service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the Tuyoo service.


Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as advertising identifiers, for various reasons. For example, we use these technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services. We also use cookies, as well as advertising identifiers, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies?
    Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.
  2. What are advertising identifiers?
    Advertising identifiers are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, advertising identifiers are used to make online advertising more relevant. Advertising identifiers are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices), and certain streaming media devices. Like cookies, advertising identifiers are used to make online advertising more relevant.
  3. Why does Tuyoo use cookies and advertising identifiers?
    • Essential cookies: These cookies are strictly necessary to provide our website, apps or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
    • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Tuyoo. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Tuyoo service so that we can enhance and personalize our website, apps and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.
    • Advertising cookies and advertising identifiers: These cookies and advertising identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called "interest-based advertising." Many of the advertising cookies associated with our service belong to our Service Providers.
  4. How can I exercise choice regarding cookies and advertising identifiers?

For more information about cookies set through our website, apps as well as other types of online tracking (including the collection of information by third parties about your online activities over time and across third-party Web sites or online services for online interest based advertising), and to exercise choices regarding them, click here. To opt out of interest-based ads from Tuyoo in connection with an advertising identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see Tuyoo ads on your device, but they will not be tailored to your likely interests.

Updated on 13 December, 2019.